Terms And Conditions

Terms and Conditions – CD Unity (CD Duplication / Replication)

These Terms and Conditions apply to all CD manufacturing services supplied by CD Unity (“we”, “us”, “our”) to the customer (“you”, “your”). By placing an order (including paying an invoice or approving proofs), you confirm you have read and accepted these Terms.

1) Definitions

  • Order: Your purchase of any custom CD duplication/replication, printing and/or packaging services from us.
  • Production: Any work we begin to fulfil your Order, including (but not limited to) prepress, scheduling, sourcing materials, printing, duplication/replication, finishing/assembly, and packing.
  • Proofs: Artwork proofs and/or production approvals we send you prior to Production.

2) Production Times (No Guarantees)

  1. Any production times, turnaround times, dispatch dates, or delivery estimates provided by us are estimates only and not guaranteed.
  2. Due to the nature of manufacturing (custom print production, third-party components, material availability, scheduling, machine capacity, and quality control), production may take longer than estimated.
  3. You are responsible for planning your release dates with sufficient time. We are not liable for losses caused by delays, including missed release dates, launches, gigs, tours, distribution deadlines, or marketing campaigns.
  4. Delays are not considered faults and do not entitle you to refunds, returns, chargebacks, or compensation.

3) Delivery & Couriers

  1. Dispatch and delivery times are affected by courier performance and factors outside our control. We cannot guarantee courier delivery dates.
  2. Risk passes to you upon delivery to the address provided, or if you request collection, upon collection/hand-over.
  3. If an incorrect address is provided, or delivery fails due to your actions/omissions, additional shipping/redelivery costs will be charged to you.

4) Artwork & Proof Approval (Customer Responsibility)

  1. We will provide Proofs where applicable. Production will not begin until Proofs are approved (unless you instruct us in writing to proceed without proofs).
  2. You must check all Proofs carefully. This includes (but is not limited to) spelling, track names, running order, timings, barcodes, logos, contact details, layout, bleeds, safe areas, and any legal text.
  3. Once Proofs are approved, the Order is treated as final and confirmed, and you accept full responsibility for the approved content.
  4. If you supply artwork that is not “print ready” and request alterations by us, you accept that final print outcomes can vary (including colour, centering, positioning, and trimming tolerances). We do not guarantee exact matches to on-screen colours, as print output varies by process and materials.

5) Audio Responsibility

  1. You must thoroughly check your audio masters before sending them to us (including edits, fades, gaps, glitches, and track order).
  2. We duplicate/replicate exactly what you provide. We are not liable for errors contained within your supplied audio files or masters once Production has started.

6) Pricing, Payments & Order Confirmation

  1. Prices are as quoted at the time of ordering and may change if you change specifications, quantities, components, or files after quotation.
  2. An Order is considered confirmed when any of the following occurs:
    • you pay an invoice (in full or in part), or
    • you approve Proofs, or
    • you instruct us to start Production.
  3. We may require full payment upfront (or a deposit) before starting Production.

7) Cancellations, Changes & “Work in Progress” Protection

Because our products are custom-made to your specification, cancellation rights are limited.

  1. Before Production starts:
    • If you request cancellation before Production begins, we may agree to cancel. Any costs already incurred (admin, prepress, sourcing materials, scheduling, proofing, design work) remain payable and will be deducted from any refund (if applicable).
  2. After Production starts (including after Proof approval):
    • You cannot cancel the Order.
    • If you attempt to cancel, pause, or abandon the Order after Production has started, the full Order value remains payable, because the goods are customised and made to order, and we have committed time, materials, and manufacturing capacity.
  3. Changes after Proof approval / after Production starts:
    • Changes requested after Proof approval (or after Production starts) may require rework and/or restarting parts of Production. This will be treated as:
      • a chargeable variation to the existing Order, and/or
      • a new Order (at full cost), depending on the stage of production.
  4. Customer errors:
    • If the need for replacement or re-manufacture is caused by customer error (artwork, audio, approvals, incorrect specs), the replacement will be treated as a new paid Order.

8) Returns, Refunds & Faults

  1. Due to the custom-made nature of the goods, we do not accept returns or offer refunds for change of mind, customer mistakes, or delays.
  2. If your goods are faulty due to our manufacturing error, we will, at our option:
    • re-manufacture the faulty portion, or
    • replace the faulty goods, or
    • provide a partial refund limited to the affected items only.
  3. “Faulty” does not include:
    • colour variation within industry tolerances,
    • minor alignment/cutting tolerances,
    • differences caused by your supplied files, or
    • courier delays/damage (see Delivery).
  4. You must notify us of any faults within 7 days of delivery and provide clear photos/video evidence (and any required samples). After this period, claims may be refused.

9) Limitation of Liability

  1. Our total liability for any claim relating to an Order is limited to the amount you paid for that Order (or the affected portion), except where liability cannot be limited by law.
  2. We are not liable for indirect or consequential losses, including loss of profit, loss of reputation, missed release dates, marketing costs, or third-party fees.

10) Force Majeure (Events Outside Our Control)

We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including (but not limited to) supplier delays, material shortages, machine breakdown, power outages, floods, fire, courier disruption, industrial action, or extreme weather.

11) Customer Materials, Storage & Abandoned Orders (Optional but recommended)

  1. If you delay approvals, fail to respond, or fail to provide files/information required to proceed, your production slot may be lost and timelines will move accordingly.
  2. If an Order is completed but cannot be dispatched due to your non-payment, incorrect address, or lack of communication, we may charge reasonable storage fees.
  3. Orders left uncollected or undeliverable for an extended period may be treated as abandoned and disposed of after notice, with no refund.

12) Governing Law

These Terms are governed by the laws of Scotland / the United Kingdom (choose the one you want stated), and disputes will be subject to the courts of that jurisdiction.

Acceptance

By placing an Order with CD Unity, you confirm you have read, understood, and agreed to these Terms and Conditions.

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